A call back request form for WordPress

Keep it short

The whole point is that the visitor doesn't want to write. Four fields, two of them required, is plenty:

• Name — required.
• Phone — required, as a phone field so mobiles show the number keypad.
• Best time to call — morning, afternoon or evening.
• What is it about? — optional, for context before you call.

Mailbag's Callback request template

Choose Callback request when adding a form. It has exactly those four fields, with the time as a Choose one group of Morning, Afternoon and Evening. The notification's subject reads Please call {field:name} back — an instruction someone at reception can act on from the inbox list.

The template has no Reply-To, on purpose: there's no email field, so there's no customer address to reply to, and Mailbag doesn't invent one. If you add an email field later, you can point Reply-To at it in the form's settings.

Making sure nobody waits

A call back request that sits in a spam folder is worse than no form at all: the customer is waiting by the phone. Every request is saved under Mailbag → Entries first, with a count of unread entries in the menu and a mail status per entry, so a missed notification is visible instead of silent. You can send the form to several people, such as reception and the owner — see multiple recipients.

Where to put it

Next to your phone number, on service pages, and on the contact page alongside the full contact form. Place it with the Mailbag Form block or its shortcode; its stylesheet and script only load where it appears.